Privacy Policy
Last updated: September 14, 2025
About Petometo
• Petometo is an all-in-one pet care platform offering vet bookings (online/video/in-clinic), grooming, walker/caretaker services with GPS tracking, an affiliated shopping marketplace, health tracking and medical history, nearby service discovery, and affiliated insurance. • This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights and choices. • By using Petometo’s apps, websites, and services, you agree to this Privacy Policy.
Information We Collect
• Account & Contact Information: Name, email, phone, password (hashed), address, city, and country. • Profile Information: Photos, bios, experience, specialization, certifications, pricing, ratings. • Pet Information: Pet name, breed, age, gender, medical history, allergies, vaccination details. • Booking & Order Data: Appointments, orders, delivery addresses, chat history, service details. • Payment Information: Processed via secure payment gateways; we store only masked data. • Location Data: For nearby service discovery and GPS tracking. • Device Data: Device model, IP address, OS version, crash logs. • Verification Data: Documents you upload for identity or professional verification. • Uploaded Media: Photos, prescriptions, receipts. • Tele-Vet Audio/Video: Not recorded unless explicitly informed.
How We Use Your Information
• Provide Services: Account creation, bookings, orders, tele-vet sessions. • Matching & Discovery: Suggesting nearby services based on preferences. • Payments & Billing: Processing secure transactions and refunds. • Safety & Integrity: Fraud detection, identity verification. • Health Tools: Vaccination reminders and medical records. • Communication: Confirmations, alerts, reminders. • Research & Improvements: Analytics to improve UX. • Legal Compliance: Tax, regulatory, and audit requirements.
Location Services & GPS Safe Zone
• Purpose: To enable GPS walking, safe-zone alerts, and nearby discovery. • Controls: You may enable/disable permissions. • Accuracy: Background access may be required during active walker bookings. • Sharing: Live tracking is shown only during active sessions.
Health Tracker & Medical Records
• Pet Health Data: Stored only when entered or uploaded. • Access Controls: Restricted to authorized staff. • Sensitive Data: Protected with encryption.
Service Providers & Marketplace Visibility
• We may display limited provider/public information for bookings. • Ratings & Reviews may be visible publicly. • Delivery teams receive necessary address details.
Payments & Financial Data
• Payments processed via secure gateways. • We do not store card numbers. • We retain transaction IDs for audit and refunds. • Fraud monitoring tools may be used.
Affiliated Insurance
• Certain pet insurance providers may require minimal pet data. • Claims require secure sharing of documentation. • User decides whether to use insurance integrations.
Cookies, SDKs & Tracking Technologies
• Used for authentication, analytics, crash reporting, personalization. • Can be controlled via browser/device settings. • Third-party SDKs follow their own policies.
Information Sharing & Disclosure
• We do not sell personal data. • Shared only with trusted service providers. • Legal compliance may require limited disclosures. • Business mergers may involve data transfer with safeguards.
Data Security
• Encryption at rest and in transit. • Access control with role-based permissions. • PCI compliance for payments. • Incident response procedures in place.
Data Retention
• Retained only as long as necessary for service. • Account deletion removes or anonymizes user data. • Backups retained temporarily.
Your Rights & Choices
• Correction and update options. • Data deletion requests. • Opt-out of marketing. • Control app permissions. • Request data export (where applicable).
International Data Transfers
• Data may be stored internationally with protections. • Safeguards applied per applicable law.
Legal Bases for Processing (GDPR/EEA/UK)
• Contract fulfilment. • Legitimate interest. • Consent for optional features. • Legal obligation compliance.
California Privacy (CCPA/CPRA)
• Access, correction, deletion rights. • Opt-out of cross-context advertising. • Sensitive data limits.
Children's Privacy
• Not intended for children under 13. • Teens require guardian consent. • Contact us to remove accidental data.
User-Generated Content
• Reviews and public content are visible to others. • Avoid personal data in public posts. • We may moderate content.
Third-Party Links & Services
• Third-party sites have independent privacy practices. • Integrations operate under their own terms.
Changes to This Privacy Policy
• Updates may occur when services or legal requirements change. • Significant updates will be notified. • Continued use implies acceptance.
Contact Us
• Data Controller: Petometo. • Email: petometo25@gmail.com • Address: Pune, Maharashtra, India • Contact: 9370176117. • We respond within legal timeframes.